Policies and Terms of Service
Welcome! We’re glad you’re here.
A few important terms to be aware of:
Gift cards are non-refundable.
Before you book an appointment, there are a few important things you should know:
Services are non-refundable. If you are unhappy with your outcome, please contact us and we will do everything in our power to ensure you’re happy with the end result, at no additional charge.
Cancellation policy: A credit card is required to hold your appointment time for all services. We ask that you cancel at least 24 hours prior to your appointment. Late cancels or no shows will result in a charge to the credit card on file for 50% of the listed service starting price.
NEW client color appointments policy: New color / highlight / balayage clients, please call to book your first appointment so we can be sure to match you up with the best stylist, service and timing to meet your needs. After that first appointment, we will have your customized service and timing set up and you will be able to book online. NEW client color / highlight / balayage appointments booked online will be cancelled if we are unable to reach you to confirm by phone. Thank you for your cooperation as we work to optimize our stylists’ time and ensure we have the appropriate amount of time booked for you.
Pricing: Prices displayed online are a starting point and may vary depending on hair condition, texture, length and desired result. For a more accurate price quote, please schedule a free 15 minute consultation prior to booking a color appointment.
Deposits: A deposit is required for the following services:
NEW client Keratin Express Blowout
NEW client Keratin Smoothing Treatment
NEW client lash extension application (full set)
All hair extension application appointmentsDeposits are refundable as long as appointment is cancelled 24 hours or more prior to the appointment.
Spa Services Update: We are excited to be starting a renovation at the salon in 2023! We’ve seen the skincare world evolve and change, and we’re changing with it. We’ll be creating a more open “beauty bar” concept with privacy for those who want it, focusing on lashes, facial waxing, dermaplaning, masks, and faster, quick-results facials. The renovation will also enable us to update our shampoo room, add several new stations, and additional shampoo units.
What does this mean for you?
Unfortunately, we do have to close down the spa side of the salon during the renovation, and will be unable to take esthetics appointments. However, Kristin will be able to accommodate you at Skin Addictions Skincare, which is just 1.2 miles from our location.
Please use the contact information below to book with Kristin at Skin Addictions. Kristin is also taking this opportunity to train on exciting new services- like hydrafacials- so be sure to check out her full menu!
Thank you for your continued support as we evolve our business. Please feel free to reach out with questions or concerns.
Skin Addictions is located at:
8485 Mason Montgomery Rd Suite 2
Phone: 513-673-0873